FAQ
Frequently asked questions
Practical answers to the questions we hear most. Can't find yours?
Frequently asked questions
The app and your plan
How much does Get Healthy cost?
The app is free and today every feature is included, with no subscription. Delivery, once it's live in your area, will be paid per order.
How is my plan created?
We start from your answers to the 18 profile questions: goals, activity level, dietary needs, allergies, foods to skip, time to cook and supermarket. Every 7 days your plan renews.
Can I change a meal I don't fancy?
Yes. From the plan screen you can swap a single meal for an alternative that fits your goals. The rest of the week stays the same.
Can I use it if I have allergies or intolerances?
Yes: add them to your profile and your plan avoids those ingredients. Always check product labels too. Get Healthy doesn't replace medical advice: if you have a health condition, talk to a professional first.
Which devices does it work on?
On iPhone, from the App Store. The Android version is coming soon. The app is available in English and Italian.
Which supermarkets are in the shopping list?
The list matches ingredients to real products from Esselunga, Carrefour, Conad, Coop, Lidl, Eurospin, Penny and Pam. Choose your supermarket in your profile.
Delivery
Is delivery available yet?
Not yet. We're preparing our first delivery area: join the waiting list with your postcode and we'll write as soon as we reach your area.
When do I need to order by?
Order by 10:00 and the dish is personalised to your plan. From 10:00 to 18:00 you can still order it, in its standard version. Delivery is in the evening.
Who prepares the dishes?
Large central kitchens in the metro area and selected healthy restaurants, with whom we agree recipes, portions and allergens.
Do you deliver to my area?
We'll start with a first area and grow postcode by postcode. Leave yours on the waiting list: it helps us decide where to go first.
What is the snack box?
A weekly box of snacks chosen and portioned for your plan, to keep at the office. It's coming after delivery launches.
Pricing
How much does delivery cost?
It's paid per order: you see the dish price and any delivery fee in the app before you confirm. We'll publish prices at launch.
Do I need a credit card to start?
No. Download the app, create your profile and get your plan without adding any payment method.
Data and privacy
How do you handle my data?
We use your profile data to build your plan and we don't sell it to anyone. From Profile you can download it or delete your account whenever you like. All the details are in the privacy policy.
Does Get Healthy replace a nutritionist?
No. Get Healthy is a tool for organising meals with less effort. It doesn't diagnose or prescribe diets: for medical needs, see a doctor, dietitian or nutritionist.
Companies and partners
How does it work for companies?
Each employee gets their own plan and can order personalised dinners and snack boxes. Access is via a company code or work email. Write to us from the Companies page.
How can my kitchen become a partner?
If you run a central kitchen or a healthy restaurant, apply from the Become a partner page. We'll reply within a week.